Quality Assurance Manager

UCP of Greater Cleveland

Organization Description:  

UCP of Greater Cleveland serves over 1,500 children and adults every year. While the agency initially served only children with cerebral palsy, we are now a network of support for people with a wide spectrum of disabilities including but not limited to, cerebral palsy, spina bifida, traumatic brain injury, spinal cord injury, genetic disorders, intellectual disability, Down syndrome, autism spectrum disorder, among others.

Position Description:

BASIC FUNCTIONS: Under the supervision of the Director of Business Operations & Residential Services, oversees the implementation of a Quality Assurance Program, ensuring systems and practices are followed within regulatory guidelines and organizational standards, and that the Agency adheres to stated outcomes and quality improvement.



  1. Work closely with Agency managers, directors and supervisors to understand various program operations and related quality control standards. Align with key stakeholders to maintain current programs, implement best practices, and assure compliance with regulatory requirements.
  2. Review on-going guidance and updates from regulatory bodies to ensure appropriate standards are met. Review all Agency policies and procedures and make recommendations for addition, revision, and approval.
  3. In conjunction with the Finance and Operations Departments, participate in review of the annual risk management plan.
  4. Act as HIPAA Privacy Officer, oversee all policy changes, audits and compliance related to clients, staff and business associates.
  5. Participate in all regulatory surveys, create Plans of Correction in conjunction with the Director of Business Operations & Residential Services and/or related internal and external stakeholders, including other directors, case managers, nursing and QIDP.
  6. Track and compile all results of compliance surveys to identify trends and make recommendations for continuous improvement.
  7. Conduct Agency-wide and department-specific audits to ensure accurate record keeping and necessary compliance.
  8. Partner with HR Director to implement orientation and training programs to ensure appropriate standards are met, necessary changes are implemented, and that Agency goals and criteria are achieved. Coordinate, track and facilitate trainings as needed in conjunction with department leadership and management.
  9. Audit all training reports to ensure that employees are meeting regulatory, safety and Agency requirements both upon hire and on the appropriate schedule. Ensure all sign-offs, tracking and results are filed appropriately.
  10. Track and compile reports for unusual and major unusual incidents to identify trends and ensure that investigations, reporting and follow-through are completed in a timely manner. Assist with investigations and reporting as needed.
  11. Oversee scheduling and monitoring of preventative maintenance at all locations in conjunction with the Facilities Manager and Operations Administrative Assistant.
  12. Ensure that all safety drills, simulations and inspections are completed at all facilities and monitor compliance in conjunction with the Operations Administrative Assistant throughout the year. Ensure records are maintained accurately. Attend Safety Committee and Emergency Preparedness meetings. Oversee updates to the safety report and accessibility plan.
  13. Audit billing for various programs in conjunction with the Finance Department.
  14. Oversee compilation of data and statistics for Agency programs monthly and annually. Assist with the survey and outcome measurement process and compile annual Agency reports.
  15. Research and identify regulations for new or expanded programming.
  16. Create, lead and execute quality improvement plans as required.
  17. In conjunction with the Finance Department, conduct random audits and oversee reconciliation of expense reports and other documentation.


  1. Bachelor’s Degree in business administration/management, human services or related fields.
  2. Three to five years of quality assurance or compliance work and previous supervisory experience.
  3. Experience in the IDD field preferred.
  4. Working knowledge of quality control and auditing standards related to various regulatory agencies such as Ohio Department of Developmental Disabilities, Medicaid, Medicare, OSHA and others.
  5. Ability to manage multiple tasks simultaneously and organize work to meet deadlines.



Position Location:

10011 Euclid Avenue
Cleveland, Ohio  44106

For more information, please contact: 

Desiree Hudson
(216) 791-8363 x1450


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